Questions?

General Questions

  • What’s the difference between EllaCup A and EllaCup B?

    Both are collapsible menstrual cups offering the same amount of protection, up to 10 hours for light to medium flow. The difference is that one is physically smaller in order to accommodate certain individual needs.

  • Which size should I choose?

    The EllaCup A was designed for women who have had a history of childbearing by Caesarean or have a smaller anatomy. The EllaCup B was designed for women who have given birth vaginally, or have been diagnosed with a weaker pelvic floor. Both EllaCups offer the same amount of protection; however one is more easily accommodating than the other for some women.

    Each cup is designed for comfort and effectiveness, and should not be felt when worn. If any discomfort is felt, then the cup may need to be repositioned.

  • What are the size dimensions?

    EllaCup A

    Diameter: 1.65in (42mm). Length: 2.56in (65mm). Volume: 1 2/3 Tbsp (24ml).

    EllaCup B

    Diameter: 1.77in (45mm). Length: 3.07in (78mm). Volume: 2 Tbsp (29ml).

  • Both EllaCups seem too big for me, is it uncomfortable?

    Please don't be discouraged by its size. When rolled up for insertion, the EllaCup is no thicker than a tampon.

    When used properly, you won't feel the cup inside. It sits lower than a tampon, making it easy to insert and remove. Practice is usually needed in order to achieve success with the EllaCup. We recommend practicing on days you're not having your period.

  • What is the EllaCup made of?

    The EllaCup is created from a very soft medical-grade silicone. It is hypoallergenic and 100% free of dyes, bleaches, phthalates, fibers, latex, or any other substance that could cause irritation or allergic reactions. Both cup sizes have the same silicone firmness as well.

  • I am allergic to latex, is the EllaCup safe for me?

    Yes, the EllaCup is created from premium medical-grade silicone that does not cause irritation or allergic reactions, and it’s latex-free.

  • Can the EllaCup get lost or stuck inside me?

    It is impossible for the EllaCup to get lost inside of you. If you are having difficulty removing the EllaCup, please try to relax your body and use your pelvic floor muscles to push the cup close enough to where you can grip the stem. Squeezing the base of the cup will break the seal and make it easier for removal. Careful not to squeeze too much or else spillage may occur. You may try squatting to ease removal, as squatting shortens the vaginal canal.

  • How often should I empty my cup?

    It’s advised to empty the EllaCup 2-3 times every 24 hours, depending on your flow. It is highly recommended to chart how heavy your flow days are during your period. Therefore, the first time you use the EllaCup, you can get a better idea of when you should change it more often.

  • I’m a virgin; will using the EllaCup affect the hymen?

    Both tampons and menstrual cups may break the hymen when used. Please consult a medical practitioner before using anything that has a chance of breaking the hymen. The EllaCup Small is recommended for women with a smaller anatomy or who are virgins. Regardless, it is important to consult a medical practitioner before usage.

  • Can the Ellacup cause TSS? What is TSS?

    The EllaCup cannot absorb anything into the silicone. Also, the EllaCup cannot harbor any type of virus or bacteria on its own. There are no documented links between the usage of an EllaCup and TSS. TSS (Toxic Shock Syndrome) is a life-threatening condition caused by the toxin-producing strains of the Staphylococcus aureus bacteria. TSS is not common; however it is believed that the risk increases when using more absorbent tampons.

  • Can I use the EllaCup if I have an IUD?

    The EllaCup sits in a lower position than a tampon, and should not interact or disturb an IUD. However, you must be careful when removing the cup. Be sure to completely break the seal before pulling, or else the IUD may be displaced due to the suction. It is important to always consult your medical practitioner prior to using the EllaCup simply to be on the safe side.

  • Is the EllaCup recommended for use during menopause?

    The EllaCup is a fantastic form of period protection for menopause because it doesn’t cause dryness or irritation. Since the EllaCup can be carried discreetly in its case, you can take it anywhere with you. The EllaCup helps manage menopause since it doesn’t cause irritation, its portable, and you can use it on those days when your cycle is unpredictable.

  • Are there any dyes in the EllaCup?

    There are no dyes whatsoever. We did not want to take any risks with any dyes, so we chose the safest route; which was using a 100% medical-grade silicone material for the cup.

Cleaning, Maintenance, and Care

  • How should I clean the EllaCup?

    First, be sure to wash your hands thoroughly. Afterwards, be sure that the EllaCup is cleaned with a mild soap and hot water before and after usage. Harsh soaps are not recommended as they may irritation your natural pH balance.

    For a more thorough cleaning, submerge the EllaCup in slightly boiling water for 5-8 minutes, then gently remove and run under warm water for 5-10 seconds. Please be sure to completely dry the EllaCup before storing.

  • What substances should I avoid?

    Do not use harsh cleaners, petroleum-based, tea-tree oil based, alcohol, or bleach cleaning products on your EllaCup. Avoid washing the EllaCup in a dishwasher, as the detergent may degrade it’s quality. It is recommended to always hand-wash or boil the EllaCup when cleaning it.

  • Can I wash the protective case?

    The protective case should also be hand-washed with gentle soap, and completely dried before storing the EllaCup to prevent germs from forming. It is important that the EllaCup and case are both completely dry before storage.

  • When should I replace my EllaCup?

    We usually recommend that the Ellacup be replaced once a year. However, when it is treated and cleaned properly, it is up to you when you want to replace it. Silicone is quite durable; however, if you notice any punctures, cuts, or oily films, we recommend that you replace it. The EllaCup will not degrade over time if cared for properly.

Using the EllaCup

  • Could the EllaCup collapse while I’m using it?

    The EllaCup has been designed to become rigid when fully opened. Only you can collapse it with your hands. It will not collapse inside of you.

  • How should I fold my EllaCup for insertion?

    There are many ways to fold the EllaCup. You can fold it in half, then in half again, and insert. Or, you can roll it lengthways and insert it. Whichever way you insert, it is very important that the top of the cup is completely opened once inside. To do this, insert and then twist the base (not the stem) until you feel a seal forming at the rim. Pictures are provided in order to visually assist you.

  • Can I make the EllaCup smaller or shorter?

    Both EllaCups can be flipped inside out if they need to be used in an ever smaller size. Also, the stem can be trimmed to shorten it if needed. Careful not to puncture the cup when cutting the stem, as this would render it ineffective.

  • Can I wear it overnight?

    The EllaCup can be used for up to 10 hours depending on your flow. Therefore, if you know that you wouldn’t need to change it while you’re asleep, then it’s fine to use during sleep.

  • Can I exercise or play sports while using the EllaCup?

    If your EllaCup is being used correctly and a seal is formed, then it should be completely fine to exercise or play sports.

  • What should I not do while using the EllaCup?

    Intercourse is the only activity that is not encouraged while using the EllaCup. The EllaCup is not a contraceptive nor can it prevent the transmittal of STD/STI. Any other activity should be perfectly fine as long as the ElllaCup is being used properly.

  • How many hours can I wear it without having to change it?

    This depends for each woman individually. The first 1-3 times using the EllaCup may be a bit frustrating, but there are ways to make it easier. We recommend logging in a calendar how your individual flow days are. Therefore, you can see which days you can wear the EllaCup for up to 10 hours, and which days it would be better to change it more frequently.

  • I'm having leaks, am I wearing it right?

    If the EllaCup is inserted in the right position and the base was slightly twisted, it should be leak-free. It does take practice, so it’s recommended to try and use it first during the days you are not on your period. Therefore, you can get used to it so using it is easy for when you need it. If you keep experiencing leaks, the most common reason is that the rim is not deep enough and didn’t form a seal properly. Please see the informational pictures to assist you in practicing.

    Different folding methods may increase the chances of a seal forming. Also, inserting one finger and gently running it around the inserted cup may help to ensure that a seal was formed.

  • I just got my first period, can I use the EllaCup?

    Younger girls can use the EllaCup as well. It is perfectly safe for all women. Please note that if you are concerned about the EllaCup breaking your hymen, it’s recommended to consult your medical practitioner first before usage.

  • I just gave birth, can I use the EllaCup?

    It’s best for women to wait 6-8 weeks after giving birth to use some form of internal period protection. Only after fully healing can the EllaCup be used for your period. If there is any type of pain, irritation, or discomfort that wasn’t there before when using the EllaCup, then please consult your medical practitioner.

  • What if I can’t wash the EllaCup while I’m out the house?

    It’s a good idea to carry antibacterial hand wipes or sanitizers in your bag for this type of situation. Please be sure to clean your hands before cleaning. The EllaCup can be washed with a water bottle or even wiped clean with hand wipes. The silicone will not encourage bacterial growth in case you cannot wash it completely for whatever reason.

  • Can I wear my cup during intercourse?

    No, do not wear the EllaCup during intercourse. The EllaCup is not a contraceptive and will not prevent against pregnancy or STD/STI.

Insertion and Removal Advice

  • What should I do if I have difficulty inserting my cup?

    The most important aspect of using an EllaCup is relaxation. Deep breaths and muscle relaxation are key to using the EllaCup. Find a comfortable position and try the different folding positions to see which is best for you. Using water-based lubricant is recommended for the first few attempts. Please note that you can only use water-based lubricants, anything else may damage the silicone.

    Inserting the EllaCup is comparable to that of a tampon. Please do not be discouraged by its design or function. After a few attempts, using the EllaCup will become simple and easy to use.

  • Can I use a lubricant?

    Yes. However it is extremely important to not use anything other than a water-based lubricant. Any other types of lubricant may permanently damage your EllaCup.

  • Are there any holes near the rim?

    There are four tiny 1-millimeter holes near the rim of the EllaCup. They will not cause leaks, they are simply meant to help break the seal when removing the cup.

  • Should I remove my cup during a bowel movement?

    You do not need to remove the EllaCup for a bowel movement or urination.

  • What should I do if I can’t remove the cup?

    First and foremost, remain calm and relaxed. Take deep breathes and remember that the cup can be used for up to 10 hours, and that it is impossible for it to get stuck. Relax your body, and in a slightly squatted position, gently push downward with your vaginal muscles. Reach for the stem, and slowly pull downwards until you can grip the base of the cup. Gently squeeze the base to release the seal, and angle the cup slightly when it’s almost removed in order to avoid a spill.